How can we help you?

We will respond within 24 hours or sooner. And that includes weekends and holidays.

• You can email us at support@kerika.com; this is usually the best way to reach us.
• You can reach us on X , Facebook and Linkedin (but, frankly, social media is probably the worst way).

If you need phone support, include your telephone number and location. We are located in the United States and India and have helped people around the world.

You can sign up for a free 30-day trial without providing any credit card information or making any commitment. You can also sign up by accepting an invitation from an existing Kerika user to work on their boards.

Your signup options

• Signup using your email
  If you sign up using your email, Kerika will store your project files, using our own Google Drive account.
• Signup using a Google ID
  If you sign up using a Google ID, Kerika will store your project files in your own Google Drive.
• Sign up using a Microsoft ID
  If you sign up using a Microsoft ID, Kerika will store your project files in your own OneDrive account.
• Signup using a Box ID
  If you sign up using a Box ID, Kerika will store your project files in your own Box Account.

You can sign up using your Google ID and use Kerika with Google Docs and Google Drive.

Learn more:

• How Kerika works with your Google Account
  Why we ask for access to your Google Drive, and what we do with that access.
• Installing Kerika access your Google Apps domain
  If you are using Google Apps for Business, Education or Government, your Google Admin will need to authorize Kerika's. access to your Google Drive.
• Use Google or Box?
  A blog post that can help you decide if your organization hasn't already decided on a cloud platform.
• Using Google Drive without using Google Docs
  A blog post on how you can use Google Drive while keeping your files in the Microsoft Office format.

You can sign up using your Box ID and use Kerika with your Box Enterprise Account.

Learn more:

• How Kerika works with your Box Enterprise Account

  Why we ask for access to Box Enterprise Account, and what we do with that access.

• Use Google or Box?

  A blog post that can help you decide if your organization hasn't already decided on a cloud platform.

An Account Team consists of everyone who is currently a Board Admin or Team Member, across all the boards owned by that Account.

During your 30-day Free Trial, you can let your Account Team get as large as you like. Once the trial is over, you will need to get annual subscriptions for everyone who is part of your Account Team.

(As you add people to your Account Team, Kerika will prompt you to buy additional subscriptions.)

Folks that qualify for Academic & Nonprofit Accounts can get a discount on all plans.

Learn more:

• Who is in your Account Team?
  Everyone who is currently a Board Admin or Team Member, across all the boards owned by that Account.
• The role of the Account Owner
  Each Account has a single owner, who owns all the boards and all the files attached to these boards, and who is responsible for buying as many subscriptions as are needed for the Account Team.
• The different types of Kerika Accounts
  There's a 30-day Free Trial plan, after which people need to buy a Professional Plan or Business Plan if they want to keep their Team Members.

Kerika's Task Boards are incredibly flexible: they can be used for simple To Do lists, all the way up to complex workflows for large team projects..

Learn more:

• Using Kerika for Kanban

  Personal Kanban and Team Kanban: Kerika makes it easy to organize your work, even when your team is distributed across several locations.

• Custom Workflows

  Your Task Boards can be laid just the way you want: the right number of columns, in the right order.

Files from your desktop, your Google Drive or Box Account, from anywhere on the Web or your Intranet (including SharePoint) can added to any of your Task Boards or Whiteboards.

Learn more:

• Content management

  How Kerika manages your content for you: where we store files, and how we handle access and versions.

• Automatic tracking of versions

  Kerika automatically keeps track of multiple versions of every file, no matter which Team Member made the changes.

• Archiving your old boards

  When a project finishes, you can archive its Task Boards and Scrum Boards. Archiving will preserve a board in a completely frozen state, including all the documents that were attached to the tasks or canvases on the board.

Kerika's Chat feature is the smarter alternative to old-fashioned email: instead of drowning in a sea of "reply-all" messages, you can have short, focused conversations about individual work items.

Every card, on every Task Board, can have it's own chat stream: any Team Member can contribute to the chat on any card (even if they are not assigned to that particular work item), and everyone with access to the board — and that includes Visitors — can read the chat.

Everything, of course, is real-time, just like the rest of Kerika. Check out this tutorial video on how chat works in Kerika:

Learn more:

• How Chat works in Kerika

  A description of Kerika's chat capabilities. (Although watching the video is probably more helpful than reading this...)

If you are new to Task Boards or Whiteboards, these introductory videos will help you get going.

Arun Kumar, Kerika's CEO, speaking at the 2017 Lean Transformation Conference: what's the difference between Kanban and Scrum, and which process should you use?

Everyone gets the same software, no matter what sort of Account you have; what varies between the service levels is the size of your Account Team.

Learn more:

• The different types of Accounts

  Which kind of account do you have? Free Trial, Professional, and Academic/Nonprofit Accounts?

• The role of the Account Owner

  Each Account has a single owner, who owns all the boards and all the files attached to these boards, and who is responsible for buying as many subscriptions as are needed for the Account Team.

• Upgrading your Account

  As your Account Team grows in size, you may need to upgrade your Account, e.g. from a free Academic/Nonprofit Account to a Professional Account, if you need more than 10 people in your Account Team.

• Closing your Account

  If you decide you don't want to use Kerika anymore, you can contact us and we will delete your Account for you. (This will permanently remove all your Kerika boards and files, so take care!)

• Getting kicked off

  This happens rarely: if we believe you are abusing the Kerika service or violating our Terms of Service, we will delete your Account. Also if it seems like you don't plan to ever pay your invoices.